and around the billing aspect, that’s much more horrendous! Requested a new cellular phone as my deal was up for renewal on the internet was speculated to get $one hundred credit never ever showed up sent the cell phone by way of mail just how they informed me to copyright Write-up and got it. I bought a text concept stating they received it and my credit rating are going to be on my bill, but but my Invoice arrived and so they however charge me for it. Once i referred to as. That they had the audacity to say that the cellular phone wasn’t the mobile phone they were expecting?! What other cell phone could it happen to be? It absolutely was their phone they sent me two many years ago?! Using the provide it again system?! They instructed me they'd consider it and electronic mail me back under no circumstances bought an email. They known as me back and we’re attempting to say it was a technical dilemma with my phone the exact same agent that is speculated to have taken care of me?
• I had been bounced concerning numerous agents, my calls were being disconnected, And that i gained inconsistent information and facts pertaining to my agreement and discounts.
Now it is been two months and my problem Using the billing hasn't been fixed , I have already been customer Telus for over 20 years and this customer service is horrendous! I requested to talk to supervisor quite a few many times ultimate. She stated she would Additionally they preferred me to go to the retail store exactly where I fall the phone off and acquired the mobile phone After i informed her I did all of it on the internet she didn’t believe me? The mobile phone I gained the box was opened and telus billing support there was no Bodily Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go all the way down to The shop to get why was my box open? Why wasn’t my box sealed? Cellular phone fall batteries is rather really slow like my old mobile phone was way much better than this matter. I believe they gave me a aged cellular phone is just how they take care of customers with prolonged since they reward loyalty ?!!!
@chris14 I wanted to apparent up some inaccurate info. We'll repair service TELUS owned downed lines at no charge. We're going to only eliminate the road fully for building/renovation uses but there is a price involved. We despatched you A personal information in the event you want to move ahead with either scenario.
I left Rogers to come to Telus for the reason that I considered within the assure of better service and honest therapy, but this working experience has been something but.
with the Black Friday i called Telus to get me a brand new cellular line for my daughter if there's a deal like i obtained Beforehand for my other Young ones being a loyal customer with Telus.
Payment impacting changes would require a telephone call but prior to accomplishing that, have you tried using the payment arrangement choices online?
I am advised to talk to Loyalty and determination and even now finding no where. I have managed to speak to two people that identified as on their own administrators from the Philippines, who could not enable me.
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